Is there anything in the beta that would allow customer photos to display in the chat?
We have used the Zendesk Core API to sync our end users (including their photos), we have JWT setup so that their profile information follows them to the help center, and we are using JWT with the web widget so that they have access to the information they should have access to.
That creates a integrated experience so that our customers never feel like they are leaving our application and there is no line between the functionality and the support. Except for the chat interface.
Please sign in to leave a comment.