How to send text message to multiple recipients?



  • Jessie Schutz
    Zendesk team member

    Hey Brad!

    It might be possible to set something up using the API, but that's way outside my wheelhouse so I can't really say for sure. It may be worth looking into though.

    Otherwise, if you're using Zendesk Talk, we have a Text feature that goes along with it. We actually have an article that details how to set up a macro so that a proactive text message gets sent out to groups of agents.

    This looks like it's exactly what you're looking for, as far as I can tell. It's available on the Zendesk Talk Team, Professional, and Enterprise plans. If you're not sure what plan you've got, just holler at our Support team or your Account Executive and they'll be able to talk you through it!


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