Satisfaction Survey Results to Slack

6 Comments

  • Nicole S.
    Zendesk Community Team

    Hey Myles - 

    I'm not super familiar with the specifics of the Slack integration, but I have not heard of it offering this sort of functionality. I am checking around internally though, and I'll let you know if anyone comes up with a creative solution. 

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  • Myles Grote

    Thanks, Nicole - keep me posted!

    Best,

    Myles

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  • Nicole S.
    Zendesk Community Team

    Hey Myles - 

    An update for you. There's no native functionality to do this. However someone suggested checking out the Send emails to Slack feature that Slack offers, and seeing if you could connect the emails from the CSAT Surveys using that. 

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  • Sheldon Dickinson

    Hi Miles, I would suggest using a HTTP Webhook, and post to slack using JSON - https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack 

     

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  • Myles Grote

    Sheldon and Nicole - appreciate it!  I ended up using gmail to slack integration in order to accomplish this.  Took about an hour - wasn't to painful.

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  • Nicole S.
    Zendesk Community Team

    Glad to hear you got it working, Myles!

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