I recently updated our triggers so that only I would be notified of new tickets, rather than all agents. The updated trigger is set up as follows.
I tested this with my personal email when I changed it (my personal email is classified as an end user) and was notified of the new ticket. However, I have since realized that I'm not being notified of tickets from normal users. When I realized this was happening, I tested with my personal email again and was notified again.
Struggling to imagine what could be the problem here. Any help would be deeply appreciated. I'm on the essential plan.
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