I need the ability to give team leads or managers access to the Zendesk talk dashboard and be able to update the status of their agents -- sign them off if they forget to leave for the day. They should also have access to monitor calls, and barge in. I do not want to give them full Admin privileges as they should not modify the Zendesk configuration and workflows. Please create a role or additional permissions that would allow me to give certain staff role members the ability to be a Zendesk Talk admin.
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