Updating a ticket when the Status of certain JIRA tickets changes


  • Official comment
    Anna Roussanova
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    Hi Siaw, unfortunately I don't think this is any way to do this. There would need to be something in JIRA that could conditionally trigger a post to Zendesk based on that custom field, and I don't know of any way to do that in JIRA.

    I'm not sure if this would work for your workflow, but you could create two custom fields in Zendesk, one for "New Feature" and one for the JIRA status. That way you could see both values in Zendesk.

  • Jessie Schutz
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    Welcome to the Community, Siaw! I'm really sorry it took me so long to respond to you.

    I don't know the answer to this question, but I'm going to check with some of our JIRA gurus to see if I can find out for you!

  • Siaw Liew
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    Ok no worries...thanks for investigating!


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