We've been using a basic Answer Bot setup and it's working well for us so far and are looking forward to refining it. Something we are struggling with is finding a way to see all of the tickets solved by Answer Bot, preferably in a view. I have a lot of useful tracking in the "insights" section, but that just shows me the number of tickets. Ideally, I'd be able to create a view that just show me tickets solved by Answer Bot so I can look through them and get an idea of what is working and what isn't. I've tried 2 different ways of doing this - creating a view similar to showing all tickets solved by a certain agent, but Answer Bot isn't listed as a separate agent, and by automatically adding a tag when a user solves a ticket with Answer Bot, but there isn't a condition that allows that as far as I can find. The best I've been able to do is create a view that show all solved tickets that don't have an agent assigned, but that doesn't work very well. Has anybody come up with something? Or does anybody know if "solved by Answer Bot" will be made available as a triggering event soon?
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