Updating Organization Custom Fields Using Zapier webhook


  • Faith H.

    Hi Hanaa! Thanks for reaching out about this :) This question seems a little more complex, so I am going to create a ticket for it. I will see you there soon!

  • Charlie

    Hanaa did you ever find a resolution to this?

  • Dan Ross
    Community Moderator

    Hey Charlie, 

    Zapier can't update the custom fields on an Org using the easier to use ' Update Organization' function, but it can setup an outbound message using the Zapier Webhook featurethat you could use to update those custom fields. You'd ideally want some experience in formatting JSON, since you'll need to write some for this kind of request.


    Can you elaborate more on what you're trying to do?

  • Charlie

    Thanks Dan. I'm trying to update custom fields in Zendesk accounts based on changes to corresponding fields in our CRM (Hubspot).

    Will investigate the webhook approach in the future, thanks for the tip.

  • John Flanagan

    If someone can provide a high level example of this "Update OU custom field from Zapier" it would be super helpful since this is the only result returning from Google on the subject.  


  • Brett Bowser
    Zendesk Community Team

    Hey John,

    It may be worth reaching out to Zapiers team since this webhook would need to be configured on their end. I was able to track down a Webhooks Guide on Zapiers site as well that may help.

    Let me know if you have any other questions!


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