Seeing customer's other tickets


  • Cedric Jacob

    Hi Matt,

    I hope this message finds you well and healthy.

    You may use the free User Data app:

    It will show up within the ticket like this:


    For my clients I like to create a custom app that does not only notify the agent about the extra tickets, but also gives a one click merge option within the ticket as well.

    Hope this helps,


  • Kids World Denmark
    Community Moderator

    Hi Matt

    You can also use the Five most recent App. It will show you exactly that. The customers five most recent tickets...

  • Matt Winer

    These are perfect thank you both.  My agents are loving it!!!!


  • Dan Cooper
    Community Moderator

    I've also been really loving the Ticket History App.  This one lets you customize how many are shown and includes the ability to peek into a ticket and to expand the list in case you only show 5 tickets, but they actually have 10 tickets open. 


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