Article iFrame fails to load content

5 Comments

  • Hi Duke,

    The iFrame you are trying to display uses http but to load it on your Zendesk it should be served over https.

     

    Best, 

    Lotus Themes Team

    0
  • Justin Wedes

    I'm having a problem embedding any iFrame in a Support article. Is anyone else experiencing that?

    1
  • Jessie Schutz
    Zendesk team member

    Hi Justin!

    Have you enabled unsafe content in Guide? That's the most likely culprit here. You can find out how to do that here.

    1
  • Justin Wedes

    You're right, it works now! Besides iframes, what else does unsafe content disable?

    0
  • Jessie Schutz
    Zendesk team member

    Hey Justin!

    Allowing unsafe content just lets you embed things that you wouldn't normally be able to, primarily videos and iframes.

    0

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