Requester ticket view tracker

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12 Comments

  • Dan Cooper
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    Hi Katherine,

    I have not seen this functionality in Zendesk and I think it would be tough to get a pure read-receipt today for all views of a ticket because a ticket can be viewed in so many ways (email, web, social, etc).  It might be worth sending a product request to Zendesk to see if this is something that could be added to the product in the future though. 

    2
  • Nicole - Community Manager
    Comment actions Permalink

    Hi all - 

    This is a public forum, and I strongly discourage anyone from sharing their email address or other contact information here. This opens you up to spam attacks and is just generally not a good idea. 

    Katherine, let me know if you'd like me to delete your post so that your email isn't sitting out here in perpetuity. 

    David (and anyone else trying to connect for things like betas) please do not ask other members to share their contact info in the forum. Please create a secure form that you can link to where people can sign up and enter their information rather than posting it here. Going forward, if we see individuals soliciting contact information, we will delete those posts without warning. 

    Please let us know if you have any other questions. 

    1
  • Nicole - Community Manager
    Comment actions Permalink

    Thanks, David. Much appreciated. 

    1
  • David Andrews
    Comment actions Permalink

    And I will e-mail my beta testers and tell them they may want to remove their e-mail address.

    1
  • Katherine Isham
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    Nicole, have you considered integrating PM functionality into the message boards? May help with this sort of thing.

    1
  • David Andrews
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    We wanted the same functionality because I am OCD about customer service. If I have not heard back from a customer in a timely manner I would like to know if they have opened my e-mail so I created an app that does the following:

     1. Anytime a ticket is created or the comment is updated by staff we are able to automatically insert a comment update like the picture I have attached a screenshot of it in action.

     2. We will be adding additional functionality as well as advanced analytics & reporting as well. 

    We have 7 happy beta testers and are looking for 3 more before we deploy to the app store.

    If you are interested in beta testing please go to MyReadReceipts.com and enter your e-mail.

    David

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  • Katherine Isham
    Comment actions Permalink

    Sure, that sounds great!

    0
  • David Andrews
    Comment actions Permalink

    Hi Katherine,

    What is the best e-mail or support e-mail address to reach you at?

    David

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  • Katherine Isham
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    E-MAIL REDACTED 

     

    our support address is E-MAIL REDACTED

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  • David Andrews
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    I apologize for not posting a URL we were so focused on making the product work. People can go to myreadreceipts.com and sign-up there. I will update my prior posts with this URL and not request contact information. 

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  • Nicole - Community Manager
    Comment actions Permalink

    Hey Katherine - 

    We have considered that, and would find it useful. However, it's been determined that the community platform is fairly low priority for our development resources. So, no additional development work is currently planned for the community platform - what we have right now in the way of functionality is what we've got for the foreseeable future. 

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  • David Andrews
    Comment actions Permalink

    Hi!

    Our app is now live on the Zendesk app marketplace:

    https://www.zendesk.com/apps/support/my-read-receipts/

    Please feel free to use 'FIRSTMONTHFREE' to have the first month for free!

    David

     

    0

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