Increase Live Chat Attachment Size

Completed

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Alexandra,

    Thanks for your feedback. Although we have no immediate plans to increase the file size limit for Chat, can you elaborate on what type of files are being sent? Are they mostly large image files?

    Some customers are currently using Dropbox or Box to store larger files and send the link to those files via Chat, although those files are usually larger than 20MB.

    Thanks,

    Ramin

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Alexandra,

    Good news, the file size has been increased to 20MB as of today. Hope that helps you and your agents out.

    Thanks,

    Ramin

    0

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