Restricting Satisfaction Surveys by Date

32 Comments

  • Brett - Community Manager
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    Hey Morvan,

    If you're using Google Sign-in then you'll still want to set up a native Zendesk password you can use for this target. To set up a native Zendesk login, navigate to subdomain.zendesk.com/access/help and enter your email address to trigger a password reset email.

    You'll replace subdomain with the actual subdomain of your Support account.

    I hope this helps!

    1
  • Karen D Snyder
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    Tim McMacken and Morvan le boulanger, I had the same problem last week where I was creating an HTTP target, and got back status HTTP 401 Unauthorized with { "error": "Couldn't authenticate you" }. I solved it (with help from Zendesk support) as follows: In the target settings where you put in your email address, add the string "/token". Where you put in your password, paste in your token.

    We use SSO to sign into Zendesk, so not sure if this solution would apply to everybody.

    1

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