Callback feature - second number request to be modifiable

Completed

2 Comments

  • Official comment
    Caroline Kello
    Zendesk Product Manager

    Hello!

    Happy to say that Callback from Queue now supports over 20 different languages. Check out the announcement here!

    Thanks, Caroline

  • Caroline Kello
    Zendesk Product Manager

    Hi Elena,

    You're right that the dynamic messages that come after you've gone into the callback flow are just available in English right now. You're not alone in wanting to either record your own set of messages here, nor in your want to be able to support multiple languages. This is something that we really want to improve as well; at this time it's not on the roadmap but rest assured it's something that we're aware of. 

    Cheers,

    Caroline

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