Reducing the time delay between decline/unanswered call and next available agent.

Completed

8 Comments

  • Official comment
    Neil Weldon
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    Configuring the Call offering time was something that was announced back in June among further updates. This announcement may be found here. Specifically this feature is part of the Talk Enterprise plan 

  • Neil Weldon
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    Hi Timothy, 

    We have something in our plans for this and have something at the moment in an Alpha stage. I see you have a ticket related to this. I'll followup with you in the ticket

    Neil 

    3
  • Patrick Harland-Lee
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    I'd love to be able to get something on this as well, willing to test Alpha products!

    2
  • Jeremy Watkin
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    As a BPO we have a number of clients whose SLA is to answer 80% of calls in 30 seconds or less. When ring time is hard set to 30 seconds per agent it leaves us little room for error if we want to get to those calls on time. We'd like the ability to set the time to be less than 30 seconds.

    2
  • Tilly Martin
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    Being able to amend this to less than 30 seconds would be a great addition. 

    2
  • Chris Tout
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    Any news on this Neil?

    1
  • Amber R
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    I am curious if there has been any updates here. Specifically with declined calls that have gone back into the queue.

    0
  • Stefan Saeys
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    30 seconds is too long for the caller to be on hold. As there is no cell-phone application, calls in the browser are not always noticed. Customers get frustrated.

    Please change the value.

     
     
    0

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