The {{breadcrumbs}} doesn't show category?

9 Comments

  • Vladan Jovic
    Community Moderator

    Hi Abdul, hmm maybe you have only one category?

     

    2
  • Trapta
    Community Moderator

    @Vladan,

    Thanks! We missed it.

    0
  • Hi Abdul,

    Vladan is absolutely right. It isn't a bug, but Zendesk functionality. It simply takes place when the help center has only one category. 

     

    Best, 

    Lotus Themes Team

     

     

     

    0
  • Abdul Qabiz

    @Vladan: I didn't know that, thank you for your prompt response. 

     

    Cheers

    0
  • Kristin Z.

    Hello,

    Is there a workaround for this, besides just adding an empty category? Adding an empty category is fine, but I am concerned someone will accidentally find the link to it. 

    Thank you~
    Kristin

    0
  • Jessie Schutz
    Zendesk team member

    Hi Kristin!

    Your Category is going to have a number in the URL, so even if someone happened to guess the name it's highly unlikely that they'd figure out the number. Furthermore, an empty category won't show up to any end user, even with a link, so you should be safe using this solution.

    1
  • Kristin Z.

    Thanks so much, Jessie! :) 

    0
  • Karen D Snyder

    I also have a question about the category not appearing in the breadcrumbs. In the IT category page, there is a link to open a form, where the HTML of the link looks like this:

    <a href="/hc/en-us/requests/new?ticket_form_id=9999999">Technical Support</a>

    When I click the link and the form opens in the new request page, the {{breadcrumbs}} renders to Help Center > Submit a request. Why doesn't it render to Help Center > IT > Submit a request

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Karen,

    The reason the breadcrumb is not showing Help Center > IT > Submit a request is because the user clicking on the link is being directed to your Submit a Request page which is actually not located within your IT Category. Only Sections and Articles can exist within a Category so the Submit a request page will show up outside of this.

    Hope this clears up any confusion!

    0

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