$(document).ready(function(){ 

 // Add vote up message
 $(".article-vote-up").on('click', function() {
   $(".article-vote-up").wrap('<div>Thank you!</div>');
 });

 // Add vote down message
 $(".article-vote-down").on('click', function() {
   $(".article-vote-down").wrap('<div>Sorry to hear that. Thanks for letting us know.</div>');
 });

 $(".article-vote-up, .article-vote-down").on('click', function() {
   $(".article-vote-up, .article-vote-down, .article-votes-count, .article-votes-question").remove('');
 });

});

• Jennifer Rowe

  • June 21, 2017 23:11

  Zendesk Documentation Team

  Thanks for sharing this!

• Adelle Johns

  • July 28, 2017 22:15

  Is there any way to include a field for specific feedback when they click No? This would be uber useful to giving meaning to the votes. The field could link to a Google sheet even, just somewhere to collect feedback would be amazing.

• Edwin Schukking

  • August 11, 2017 17:21

  I have more or less the same question as Adelle. 

  When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

• Trapta

  • August 24, 2017 08:13

  Community Moderator

  Hi @Adelle Johns and @Edwin Schukking,

  You can look at this tip to find exactly what you are looking for.

   

  Cheers,

  Team Diziana

• Edwin Schukking

  • September 04, 2017 07:55

  Thanks, @Trapta . We'll have a look into the tip!

  Edwin

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