$(document).ready(function(){ 

 // Add vote up message
 $(".article-vote-up").on('click', function() {
   $(".article-vote-up").wrap('<div>Thank you!</div>');
 });

 // Add vote down message
 $(".article-vote-down").on('click', function() {
   $(".article-vote-down").wrap('<div>Sorry to hear that. Thanks for letting us know.</div>');
 });

 $(".article-vote-up, .article-vote-down").on('click', function() {
   $(".article-vote-up, .article-vote-down, .article-votes-count, .article-votes-question").remove('');
 });

});

• Jennifer Rowe

  • June 21, 2017 23:11

  Zendesk Documentation Team

  Thanks for sharing this!

• Adelle Johns

  • July 28, 2017 22:15

  Is there any way to include a field for specific feedback when they click No? This would be uber useful to giving meaning to the votes. The field could link to a Google sheet even, just somewhere to collect feedback would be amazing.

• Edwin Schukking

  • August 11, 2017 17:21

  I have more or less the same question as Adelle. 

  When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

• Trapta

  • August 24, 2017 08:13

  Community Moderator

  Hi @Adelle Johns and @Edwin Schukking,

  You can look at this tip to find exactly what you are looking for.

   

  Cheers,

  Team Diziana

• Edwin Schukking

  • September 04, 2017 07:55

  Thanks, @Trapta . We'll have a look into the tip!

  Edwin

• Danielle Eberhardt

  • July 07, 2021 16:32

  Hi there! If this code is still relevant, does the end user have to be signed in to contribute to feedback? And how can the feedback be measured?

• Dave Dyson

  • July 08, 2021 02:37

  Zendesk Community Team

  Hi Danielle –

  Yes, end-users do need to be signed in to vote, and you can use Explore or the API to measure the number of votes your articles have received. I've added an example of how to use Explore to do this in my comment here: Can I get notifications about "Was this article helpful" votes?

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