Add Articles Votes Event

7 Comments

  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for sharing this!

    1
  • Adelle Johns

    Is there any way to include a field for specific feedback when they click No? This would be uber useful to giving meaning to the votes. The field could link to a Google sheet even, just somewhere to collect feedback would be amazing.

    1
  • Edwin Schukking

    I have more or less the same question as Adelle. 

    When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

    1
  • Trapta
    Community Moderator

    Hi @Adelle Johns and @Edwin Schukking,

    You can look at this tip to find exactly what you are looking for.

     

    Cheers,

    Team Diziana

    1
  • Edwin Schukking

    Thanks, @Trapta . We'll have a look into the tip!

    Edwin

    0
  • Danielle Eberhardt

    Hi there! If this code is still relevant, does the end user have to be signed in to contribute to feedback? And how can the feedback be measured?

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Danielle –

    Yes, end-users do need to be signed in to vote, and you can use Explore or the API to measure the number of votes your articles have received. I've added an example of how to use Explore to do this in my comment here: Can I get notifications about "Was this article helpful" votes?

    0

Please sign in to leave a comment.

Powered by Zendesk