Chat Offline For Certain Users

2 Comments

  • James Sanford

    Hey Dave!

    This is definitely the type of issue that we'll want to investigate for you.  There aren't generally going to be common reasons for this type of behavior though, so I'd like to bring you into a ticket so we can gather additional details and get to the bottom of what's happening for this customer.  Keep an eye out in your email for the notification from the ticket I'm creating for you - thanks!

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  • Dave Kavalsky

    Thanks but I actually already have a ticket open. I posted this before I got a response and just wanted to see if it might be something that had previously been surfaced in the Community. 

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