Filtering by exact words, not partial strings



  • Dennis Lynn
    Zendesk Customer Advocate

    Hi Martin! When you are using the advanced search feature and conducting a search based on ticket description, you would want to se the following syntax:

    description:"spare part"

    This should now only return tickets where the first comment of the ticket contains the "spare part" string. This guide also talks about the syntax for searches more directly:

    Zendesk Support search reference

  • Nicole S. - Community Manager
    Zendesk Community Team

    This conversation has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post


Post is closed for comments.

Powered by Zendesk