New Tickets created don't arrive at user

2 Comments

  • Kamila Koppe
    Comment actions Permalink

    Hi Marrit, 

     

    Thanks for reaching out.

    By default new created tickets are sent to the requester by the trigger Notify requester of received request.

    I would like to have a closer look at your account and an example ticket to see, why the trigger wasn't activated in your case.

    Can you please send an email to support@zendesk.com with your subdomain and the ticket example so we can investigate that.

    Thanks in advance,

    Kamila

     

    0
  • Marrit
    Comment actions Permalink

    I will and refer to this article for reference!

    0

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