IVR - Routes need 'no keypress' option



  • Sebastiaan Wijchers
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    I'd like the no keypress option too!

    It seems that in some cases people's keypress doesn't come through. Or people that don't know how to get back to the keypad on their touchscreen when on a call.

  • Kate Hope
    Comment actions Permalink

    Has this option been implemented yet? Also would be interested in an option that plays a greeting then disconnects?

  • Caleb Christopher
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    Was this updated or added?

  • Neil Weldon
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    Hi Caleb, As a keypress you may select 'Default'. Default is the route that will be acted upon when there are no keypresses although we do play the greeting 3 times prior to taking the default option.

    Neil Weldon | Director of Product


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