Any possible ways to specify 2 business days in the report?

1 Comments

  • Nicole - Community Manager
    Comment actions Permalink

    Hey Thawanrat - 

    When you say "no reply," do you mean you want to track tickets that agents have not responded to, or ones that end-users have not responded to? (i.e. tickets that are in "new" status or ones that are in "pending" status?)

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