An extra signature is being added to replies

3 Comments

  • Nils Zwicker
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    Hello Mike and welcome to the Zendesk Community!

    Could you please add some more informations?
    Is the „normal“ signature part of the macro or saved in our profile?

    I guess you already checked your Profile?
    Right upper corner > Show Profile > Signature

    Did you also checked the basic settings?
    Admin > Settings > Agents > Signature?

    If you want a personal signature for every agent, removed everything and only add {{agent.signature}}.
    Of course you should save the entry first local, because you may need it again later. :)

    Please let us know, if you need further assistance!

    Best Regards,
    Nils

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  • Mike Sharpe
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    got it figured out - it was a plugin that was doing it. 

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  • Nicole - Community Manager
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    Glad to hear you got that sorted, Mike!

    Also, I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    We look forward to seeing you around the Community. Happy Zendesking!

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