Reporting on Zendesk tickets that have JIRA issues linked to them


  • Josh Rosenthal
    Zendesk Team Member

    Hi George,

    It's not possible to see the Jira issues in a list of tickets as normally that information appears in the sidebar app, but you can sync data from Jira to custom fields in Zendesk, and those could be seen in a View or in Insights.

    Here's our article on setting up field sync with Jira to help you get started!


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