Adding a dropdown menu on the contact form

4 Comments

  • Leonidas Ioannidis
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    Adam, what you need is a Custom Ticket Field from Admin > Custom Ticket Field

    Choose the drop-down option and set up the contents of it. Make sure to choose editable for end-users otherwise it will not show up.

    In the Widget configuration you should be able to select it under *Custom Ticket Fields*

    I think this article may help you

    https://support.zendesk.com/hc/en-us/articles/203661496#topic_ubz_ynk_xj

    1
  • Heather R
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    but how to reorder these fields..........

    0
  • Jessie Schutz
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    Hey Heather! I'm not sure I understand what you're asking here...

    0
  • Heather R
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    Ignore me! LOL I was trying to reorder the fields on the widget, which is apparently done via the default form.  Took me a while to find that out!

    0

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