Welcoming new users
Looking for some advice on welcoming a new user.
We use SSO via our corporate website which provides the authentication, so users don't register directly in Zendesk.
I'm looking for a creative way to send customers an email when they create their first ticket. I wondered if anyone had any ideas on how to get the ticket count for a customer in a trigger. (or anything better)
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Hey Lester! Sorry for the delayed response.
The first thing that springs to mind is to use tags to identify existing users. User tags roll down to tickets from that user, so you could theoretically set up a trigger to fire in the absence of that tag. I'm not sure how scalable it would be, though, in terms of getting the tags added to the user profiles...
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Hi Lester,
What channels do your users use to open tickets (Help Center, email, other)? Did you activate your help center?
As there is no a build-in feature to send email notifications for new users, we've created a workaround for Help Center (our community) users, but this is different from users who submit tickets.
Thanks,
Oxana
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Thanks for your replies and suggestions.
The approach I'm going to take is to look into tags. We are in the process of updating our help center theme so, the first time (or the next time) a customer contacts us by raising a support ticket, if they don't have a 'welcome' tag on their account, we'll send them an email about whats new with our help center. The trigger will add the tag after sending the email so we'll get our message out to all the right people and they'll only see the message once.
Cheers for tips.
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Let us know how it works out for you, Lester!
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