Knowledge Managers need to be able to receive notifications of any changes made in the Help Center. It would be best if we could select for what changes we want to be notified, but for starters just ANY notification will be helpful. I'm constantly surprised by agents who decide to publish articles without going through formatting checks. I think this is one of those basic things needed in a Knowledge Management platform. Things such as:
- New article created/deleted
- Article published/unpublished
- Article moved
- Article edited
- Section created/deleted
- Category created/deleted
There's a previous post in Questions and Answers requesting this, here.
Related to this, readers should also be able to follow articles and be alerted of changes (not only in comments but in the article itself). We have a very dynamic Help Center because with each software release, there are changes. Customers interested in a certain feature would benefit from being alerted when the process for X feature has changed. Again, if I could get picky it would be great if this were something the Knowledge Manager could control, so for typo fixes, don't alert anyone, but for big changes or corrections, tick a checkbox "Notify followers" before hitting Save.
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