When using the dial pad to call a customer in Zendesk Talk, it would be very beneficial to have the ability to start typing a customer's name in the same area where you type a phone number in so it displays a list of customers with that name and it auto completes as you type the name to narrow it down.
Naturally it would only display customers that have a phone number in their profile.
Often when wanting to dial a client it's much more convenient to go straight to the dial pad and do a search than it is to go to a customer's profile or one of their tickets to dial them there.
The above field auto completes as you start typing a phone number in, and it would be very beneficial if it did the same as you started to type in a customer's name.
With the number of calls I'm going to be wanting to make every day, this would be much more efficient and directly lead to business efficiency.
I sincerely hope others will agree and that Zendesk can implement this feature.
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