7 Comments

  • Official comment
    Yuri Mylis
    Comment actions Permalink

    Soujanya and Trae,

     

    The reason the Salesforce package was suspend is because the particular version you've installed is no longer supported. Please upgrade the package to the latest version available here and allow for up to 24 hours for the suspension to be lifted.

     

  • Trae Wallace
    Comment actions Permalink

    Same here. No changes to the config on our end, just says "Suspended" and now the objects aren't showing up (e.g. in SOQL Xplorer and Gainsight which is also looking at Zendesk)

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  • Tony Ruth
    Comment actions Permalink

    Hi Yuri, I was wondering if you had any recommendations on how to proceed if the suspension is still in place after upgrading and waiting 24+ hours. We might not have followed the instructions correctly (upgrading directly to the latest, instead of taking an increment upgrade). Are there any settings that we can review to confirm the upgrade went through correctly?

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  • Julius Salvador
    Comment actions Permalink

    It's still say suspended on our end after updating to the latest version.

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  • Yuri Mylis
    Comment actions Permalink

    The process of un-suspending is a manual one. To expedite the handling time I suggest raising a ticket with us by emailing support@zendesk.com after upgrading the package.

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  • Bryan Matias
    Comment actions Permalink

    @Yuri Mylis, this link no longer works:

    https://support.zendesk.com/hc/en-us/articles/115002180908

    I'm getting this error:

    You're not authorized to access this page

     

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  • Yuri Mylis
    Comment actions Permalink

    @Bryan

     

    I'll try to fix the article, but what it is saying is that you need to be on version 5 of our SFDC package to get it unsuspended. Once you upgrade the package to the latest version, email us on support@zendesk.com

     

     

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