Hoping to get a tip from the Zendesk Knowledge Base gurus out there.
I've been looking at searches from users, and we're getting a lot of stuff like "csasas", "asdf", "halp", "good morning", or really specific phrases that are pulling up zero results in the KB.
How do you guys handle searches that end up with no results? I'd like to direct them to an article that possibly tells them they're not interacting with a support agent, and searching general phrases is best to find answers.
Eagerly awaiting some input!
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