• Official comment
    Erica Wass
    Comment actions Permalink

    @rovi, could you tell us a bit more about your use case? You are looking to add a custom field to the pre-chat menu. What would you be expecting that dropdown to do on the back end? 

  • Rovi Roy Cruz
    Comment actions Permalink


    Yes, I want to add custom field and this field will have 4 categories...
    1. Emergency 
    2. Lesson and Payment
    3. IT
    4. Others
    then if the client select Emergency, Lesson and Payment or Others... those 3 categories will registered for Department A
    and IT is for Department B...

    Also we want to make like this.. if the client select Emergency it will be priority in the line for chatting

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi there Rovi Roy Cruz,

    This is currently not possible with the standalone widget but you can look at using the Web SDK to build a custom widget that has those dropdowns and match to particular departments based on the visitor's selection.

    You can get more info on the Web SDK here: https://api.zopim.com/web-sdk/

    The Web SDK is available to customers on the Premium (Legacy) and Chat Enterprise plan.



  • Anastasia Zikouli
    Comment actions Permalink



    Is it not possible with the standalone widget to add a dropdown list to the pre-chat menu?




  • Travis Rider
    Comment actions Permalink

    Hello Anastasia,

    Natively it is not possible to add a custom dropdown list to the pre-chat menu. That said it may be possible to accomplish this by creating a custom widget using the Web SDK.



Please sign in to leave a comment.

Powered by Zendesk