Breakout Room Shutting Down

6 Comments

  • Mike Schepker
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    Yeah, this is a bummer. First Zendesk removed their video recording tool, now Breakout Room is shutting down. We're looking for alternatives as well. 

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  • Molly Katolas
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    Droplr has a screencast option that I use all the time! Check it out: http://d.pr/i/kGLtaM

    And here's their main site: https://droplr.com/

    There's not an option for the customer to send a video, but I find it's helpful for agents. Hope this helps!

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  • Nicole - Community Manager
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    Thanks for sharing those options, Molly. We'll let you all know if we hear about anything else that serves this need. 

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  • Matt
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    Please checkout the Recorder API solution shown on this page: https://screencast-o-matic.com/lp/api-screen-recorder-publishing/

     

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  • Craig Willis
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    Hi @Matt, 

    Your product looks interesting.  Have you had any customers integrate with Zendesk directly?  Specifically, in regard to adding a button onto the Submit a Request page that will automatically add the video, or a link to it, to the case?

    Thanks

    Craig

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  • Matt
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    Hi Craig, yes we have customers who integrate with Zendesk.   We don't have specific details on where/how they add the recorder but are happy to support you in your specific implementation.

    Best,

    Matt

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