Optimising connecting status for China users


  • Jessie Schutz
    Comment actions Permalink

    Hi there!

    I'm sorry your customers are having trouble logging in...can you give some additional detail about what's happening when they try? Are they getting some kind of error message?

  • Jeff Jing
    Comment actions Permalink

    Hi Jessie, 

    I am facing the problem too.

    It takes a long  time for our clients to visit Zendesk.

    Sometimes it is extremely slow to load Zendesk page, even result in white screen.

    Do you have data center in China, which can improve this situation?

  • Nicole - Community Manager
    Comment actions Permalink

    Hi Jeff, 

    I'm going to create a ticket for you so that one of our Customer Advocates can follow up and get more details. Please look for an email from us soon. 


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