How long does it take to refresh an updated asset?

5 Comments

  • Jessie Schutz

    Hey Keith!

    The asset should update right away; if you're not seeing it, it could be due to browser caching. You can either clear your cache and cookies or view the page in another browser or an incognito window to make sure that it's loading properly for others.

    To the best of my knowledge, the fact that the new asset has the same name as the old asset shouldn't be a problem as long as the old asset was removed from your asset list.

    Let us know if it's still not displaying properly!

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  • Eranga

    Hi,

    I'm having the same issue. Please refer to request 3145218.

    Thanks.

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  • Nicole - Community Manager

    Hi Eranga, 

    I took a look at your request and it appears our team is looking into it. You should receive a response soon. 

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  • Eranga

    Yep. Got a response Nicole. Thanks.

     

    A note for people reading this thread:
    If the new asset file has the same name, it can take up to one week (CDN refresh cycle) to update the cached version of the asset. So you could either wait for it or use a different file name.

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  • Nicole - Community Manager

    Hey Eranga - 

    Glad you got it resolved, and thanks for sharing the answer with the rest of the community!

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