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Moving from Legacy package to a New Package

Peter Lloyd

Hi

We are currently on the Support Starter Legacy package.

I'm looking to move us to the new Team package to gain the On Hold status.

However i'm worried that we may loose certain functions

Looking at both specs they look nearly identical.

Am I worrying for nothing?

Thanks

Pete

3 Comments

  • Nicole S.
    Zendesk Community Team

    Hi Pete - 

    I don't believe there's any functionality you'd lose, but I'm happy to double-check for you. Are there any specific functions you're worried about? 

    0
  • Peter Lloyd

    Hi Nicole

    Nothing specific, I'm just wary
    I have a demo today - hopefully all questions will be answered.
    If not I will definitely come back

    Thanks 

    Pete

    0
  • Nicole S.
    Zendesk Community Team

    Hi Peter - 

    I hope your demo goes/went well! Jessie and I sat down and reviewed the documentation on the Legacy Starter package and the current Team packages and we didn't see anything that looks like a loss of functionality. But do let us know if you come across anything or if anything specific comes up. 

     

     

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