Linked Tickets - Can you create linked tickets through macros, triggers or automations?


  • Joel Hellman

    Hi Chris

    You could build an app that accompishes this, but I don't know of any that does this particular operation out of the box in the marketplace. 

  • Eugene Tarasula

    This needs to be a built-in function, really. Very useful to spin Child ticket on many occasions. And if you do this often enough being able to fave some fields populated for you is very VERY useful.


    Can we make this a feature request, please? 

  • Nicole S.
    Zendesk Community Team

    Hi Eugene - 

    We don't really solicit feature requests, however we love hearing about problem statements and use cases. To share your feedback with our Product teams, please post your thoughts in the Product Feedback topic and include an example from your workflow and impact details such as how often you would use this feature, how many tickets it would apply to, etc. ]

    For more on how to provide helpful feedback and use the Product Feedback topic, please review the Product Feedback guidelines

    Thanks for your participation in the Zendesk Community!


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