Filtering Request List Page Content in Help Center



  • Dwight Bussman
    Zendesk team member

    Greetings Isaías and welcome to our Community!

    Unfortunately we don't have anything built-in to do this sort of thing. Your best bet would be to make an API call to get a user's requests, and then conditionally remove them based on the form_id using JavaScript/JQuery.

    Alternately, if your account has Multibrand enabled, you might consider switching the brand based on the ticket-form, and simply keeping one of those brands restricted so that end-users aren't able to view them.

    Also, I think this is a perfect example of a great idea for a feature request! I would encourage you to search our Product Feedback Forums to see if someone else has already asked about this. I took a look around and wasn't able to find anything that felt like it fit, but perhaps you'll be able to find something that adequately covers your use-case. If not, I suggest posting a request for such a feature to that forum to allow others to vote in support of it or comment on it with workarounds of their own.

    Hopefully this helps a bit!


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