Filtering Request List Page Content in Help Center
AnsweredI would like to know if it is possible to modify the Request List Page using Zendesk Api? What we are trying to do is to filter Request List Page table content by ticket_form_id in Request Object, but the problem is that the default Request Object doesn't have that property, however Request Api Response does included that field.
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Greetings Isaías and welcome to our Community!
Unfortunately we don't have anything built-in to do this sort of thing. Your best bet would be to make an API call to get a user's requests, and then conditionally remove them based on the form_id using JavaScript/JQuery.
Alternately, if your account has Multibrand enabled, you might consider switching the brand based on the ticket-form, and simply keeping one of those brands restricted so that end-users aren't able to view them.
Also, I think this is a perfect example of a great idea for a feature request! I would encourage you to search our Product Feedback Forums to see if someone else has already asked about this. I took a look around and wasn't able to find anything that felt like it fit, but perhaps you'll be able to find something that adequately covers your use-case. If not, I suggest posting a request for such a feature to that forum to allow others to vote in support of it or comment on it with workarounds of their own.
Hopefully this helps a bit!
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