limiting access to oubound Caller IDs
Please make it possible to restrict specific outbound numbers to certain agents.
For example we have one outbound number for Support and one for our ShoppingTeam.
I want each team to have their own outbound number, so that If a customer calls back the call gets routed to the right department.
There is a lot of room for human Error here otherwise.
Thx for considering.
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Thanks for posting this here, Jonas. Looking forward to seeing the community react to your feature request.
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I would love this as well. Specifically, we've had our agents in the U.S. select our Mexico number by mistake to call customers/merchant in the U.S., which is very confusing behavior.
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We're looking for this too, as the outbound number picker leaves it much too easy for agents to make a mistake
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Thanks for sharing your feedback, Sofia and Sam!
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Adding my voice to this thread as well.
We have circa 20 numbers split over 5 different teams and we'd ideally like to limit the outbound number the team is using. Particularly the freephone number.
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