Syncing Zendesk Ticket Status to JIRA

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  • Dennis Lynn
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    Unfortunately, there isn't any sort of functionality in place with the Zendesk for Jira integration which updates a Jira issue status after a Zendesk Ticket status is updated. If you would like this feature, you can certainly post this request and share more about your use-case here:

    Zendesk Product Feedback forums

    As an alternative, you could create a custom field in Jira that stores a Zendesk ticket status, if you want, but that would be the closest you could get for this need. 

     

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