Zendesk Chat - Hubspot Integration
Is there a plan or timeline to have Zendesk Chat integrated with Hubspot? We currently have Zendesk Support integrated with Hubspot, but lack visibility to chat sessions, which would be important so that we have a complete picture of all customer interactions in our CRM.
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Hi Joe -
There is not currently a plan to develop this. We did try a few years ago, and in the Beta it turned out not to work very well.
That being said, it should be possible to build an app to connect the two. While Zendesk is not going to be building this integration in the foreseeable future, that does not mean that such an integration won't be created by someone else.
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We would love to see this integration happen too!
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Us too. this might make the difference between choosing zendesk chat or drift.
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This is a dealbreaker for us. After using Zendesk chat for over 7 years we will have to switch to another livechat solution that integrates with Hubspot natively. Too bad, we really liked Zendesk
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I'm sorry to hear that, Alex. I've passed that feedback along.
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Hello the last comment for this important request was 2 years ago. I would like to know if this feature has been developed? It is a critical integration for my project. Need to have all customer interaction in the hubspot CRM... please let me know Hugo
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Hi Hugo Infante,
Unfortunately we don't currently have this on our roadmap, I've added your feedback into the feature request and will provide an update if we plan to built it.
Thanks,
David
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