Wordpress integration authentication


  • Nicole S.
    Zendesk Community Team

    Hey McDonald - 

    I see that they're working things through with you in the ticket. But if any community members have had any experience with Wordpress integration, I'll leave this thread open!

  • Troy Clark

    I have this problem: 

    Could not log in to Zendesk Chat. Please check your login details.


    I can login to the site direct, but when trying to auth the plugin, it fails. 


  • Brett Bowser
    Zendesk Community Team

    Hey Troy,

    Most likely your Chat is integrated with Support which would explain why the login doesn't work. If you're using an integrated Chat account then technically there's no log in information to provide. It uses your Support credentials.

    The Chat plugin is for standalone Chat accounts specifically. If you're using an integrated account you'll instead want to copy the Zendesk Chat widget snippet from your dashboard and paste into your WordPress themes header page. Check out our Adding the Web Widget to your website or Help Center for more info.

    Let me know if that doesn't resolve the issue for you!


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