Problems with new account


  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Hi Luka,

    That sounds like the Notify requester of received request trigger is sending that notification to the requester, it is message designed to let the requester know that you have registered their request as a ticket. Usually a good thing to have, but sometimes an unnecessary annoyance - especially if the requester sends a lot of requests your way.

    Don't worry you can modify, clone, disable or delete this trigger if you like.
    Click the Admin icon () in the sidebar, then select Business Rules > Triggers. To deactivate the trigger click the three dotted line to the right of the title and you should be on your way.

  • Heather Rommel
    Community Moderator

    Hi Luka!

    If you're on a plan that allows you to customize your triggers, then you can simply deactivate that trigger. Or perhaps you'd like to modify the wording.  It's up to you!

  • Danielle Jensen

    Edit: Sorry for the triple response here! Apparently the comments on this post appeared after I drafted my comment, so looks like you got the same answer thrice. 

    Hey Luka, 

    The email you're referencing is sent out to requesters as a result of your "Notify requester of received request" trigger. This support article educates you how you can prevent end-users from being notified when their ticket is created. Please note, you can only modify triggers if you're on the Team plan or higher. 

    Let us know if you have any additional questions - thanks! 



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