Twitter 280 character limit

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10 Comments

  • Official comment
    Amie Brennan
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    Good news everyone! I can officially confirm that we've released an update to the Twitter character account expanded out to 280 characters. It's now live in all accounts. :)

  • Terry Knox
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    Presumably this is coming in an update soon? 

    2
  • Daniel González
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    The problem is that the previous change of Twitter that consists of not taking into account the characters of the mentions to be able to use the 140 characters for the text, this is not contemplated by Zendesk either. Neither do we have an official version nor is there feedback on whether they intend to improve this basic integration for our clients.

    1
  • Riina H.
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    I too hope this update will be implemented into Zendesk soon. It's a significant improvement on Twitter so would be eager to be able make use of this. 

    1
  • Natalie Ruhl
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    This is still not updated. Is there any news on when this will be implemented into Zendesk?

     

     

    1
  • Jiri Fait
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    We would appreciate the increase of the amount of characters on zendesk side too. Can you guys (Zendesk PMMs) confirm the update is coming soon? Thank you

    2
  • Sarah Wetzel
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    This is the response I've gotten from Zendesk regarding this issue, FYI:

    So here's what's happening: in order for us to be able to accommodate the new 280 character limit, we need Twitter to update their text library. Once that's done there will be an API to account for the new character limit, which we'll be able to use to bring 280 character to our integration.
    At this point, Twitter says they hope to get this done sometime in December. This is completely up to them; Zendesk doesn't have any control over it, and we can't make any changes on our end until the update is made.
    We'll keep you posted as new information becomes available!

     

    7
  • Riina H.
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    Thanks for sharing the info Sarah! :) 

    0
  • Jose P.
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    It looks like this is live for us! Working for everyone else? 



    1
  • Nicole - Community Manager
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    Since this has now been rolled out, we're going to close the thread for comments. If you have additional feedback on Twitter functionality, please start a new thread. 

    Thank you all for your feedback and helping to make Zendesk better!

    0

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