Permissions Per Custom Field



  • Nicole Saunders
    Zendesk Community Team

    Hey Joshua - 

    I'd suggest you do this via tags, and then use the Tag Locker app to make it such that only admins can change the tag. 

    Let me know if that gets you headed in the right direction, or if you have further questions. 

  • Dean Sellis

    The Tag Locker app doesn't seem to exist anymore. Is there a solution to this now?  To prevent editing of specific fields on tickets?

  • Daniel Cooper
    Community Moderator

    Hi Dean, 

    It looks like Tag Locker is planned for migration to the v2 App Framework but hasn't made the jump yet.  You can check on the migration strategies for many apps here: v1 app removals, alternatives, and future plans

    Tag Locker didn't specifically lock down certain fields, you might check out Hide Ticket Fields or Required Fields in the Zendesk Marketplace. They don't necessarily prevent editing of fields, but they might have their own related use cases to help you out.

  • Chris Fellows
    Zendesk Team Member

    Hi Dean,

    The V2 version of Tag Locker has now been published on the marketplace


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