Ticket Field permissions - View only & Edit

2 Comments

  • Peter Lloyd

    This would be greatly helpful 

    I need some agents to see information in fields but not be able to change them

    0
  • Rotem Ashkenazi

    This would be greatly helpful!!!

    The need is to have Group restrictions or Write / Read access for Ticket field. 

    Meaning that a ticket field will not be available for some Groups, or have only the ability to view only, without editing it. 

    0

Please sign in to leave a comment.

Powered by Zendesk