When Team Publishing is enabled there will be 5 new default lists in the Knowledge base list view. One for articles in each of the workflow states, aside from Published, Articles assigned to you and flagged translations.
Article can now be assigned to team members for updates. You can assign to any Admin or Agent that has access to the article you’re assigning
You can send a small note when you assign an article to someone. The assignee will then receive an email notification of the assignment along with the note that was assigned to them with a link to the article.
Article Workflow States
A published article is the current version that is published to Help Center. If an article in another workflow state is published, any changes will become the new published state of the article
Work in Progress
Any update to an article in another state will put it in a Work in Progress state. This state is intended for an article that is receiving updates but not yet ready to be published or reviewed. Any changes will not affect the published version of the article.
Ready for review
These are articles that have received updates and are ready for another user to review for accuracy and content.
Ready for publishing
These are articles that have been approved and are staged to be published when you’re ready.
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