Light Agents Triggers and Automations

3 Comments

  • Jessie Schutz
    Comment actions Permalink

    Hi Tori!

    Can you tell me more about your workflow? Are you adding your Light Agents as CCs?

    0
  • 松下 稔
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    Hi, Jessie,

    On our case, Agent would like to get a notice for Light Agent action.
    When Enduser updates a ticket, we could do it by trigger settings with easily.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    If your Light Agents are added as CC"s they should receive a notification. 

    0

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