Changing requester email sets language to default
AnsweredBackground: We are global, using many different languages.
Scenario: Ticket is shared from another Zendesk, we must then apply the email address manually (i.e. change the requester) in order for our email notifications to go to the requester. When the ticket is received, the language is set via trigger along with many other pieces of the puzzle. However, when we add the email address to the ticket the requester language reverts back to our default language and all other pieces of the puzzle are lost. All dynamic content used going forward will then be displayed in the default language, not good.
Is anyone else aware of this? Am I missing something? Currently, I am implementing more triggers to redo what has already been done.
Is there a way to add an email address to a ticket without creating a whole new end-user?
As a result, I now have User: XYZ & User: XYZ@abc.com, where I would just like to have User: XYZ, email: XYZ@abc.com.
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Hi Amanda!
When you're viewing your ticket, you can click the end user's name in the tab above the ticket to view their profile. You can add the user's email address from there, and it shouldn't impact the rest of the ticket.
Let us know if you need anything else!
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