Background: We are global, using many different languages.
Scenario: Ticket is shared from another Zendesk, we must then apply the email address manually (i.e. change the requester) in order for our email notifications to go to the requester. When the ticket is received, the language is set via trigger along with many other pieces of the puzzle. However, when we add the email address to the ticket the requester language reverts back to our default language and all other pieces of the puzzle are lost. All dynamic content used going forward will then be displayed in the default language, not good.
Is anyone else aware of this? Am I missing something? Currently, I am implementing more triggers to redo what has already been done.
Is there a way to add an email address to a ticket without creating a whole new end-user?
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