Ability to restrict/segment visibility of articles by user group, not just segments



  • Official comment
    Nicole S.
    Zendesk Community Team

    This feedback request has now been completed. For more information, please see the official announcement on new Guide user permissions



  • Ryan McGrew
    Zendesk Product Manager

    Hey Maggie,

    We're working on defining how this will work right now and share your sentiment that articles in a section shouldn't all be governed by the same view permissions.

    Would you be willing to participate in prototype validation sessions with us?


  • Maggie Atkinson

    Hi Ryan,

    Yes, I'd love that! Please let me know how I can help. 


  • Dovile Janule
    Zendesk Product Manager

    Hi Maggie,

    I am starting to run validation session with customers who are interested in providing feedback around visibility permissions concepts that we are working on. If you would like to participate, you can sign up here and I will get back to you with the time/date for the 30 min video call at your convenience. 

  • Maggie Atkinson

    Thanks Dovile - I've signed up. 


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