I need to integrate Zendesk chat to access admin and get details about chat

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  • Tiann Nelson-Luck
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    Hi Nishkarsh, 

    Thank you for reaching out to the Zendesk Community! We're happy to help! 

    In the case of integrating your chat information, you are going to use our Chat API to integration with your web application and pass information from your chat account there. Looking at chat information specifically, this will allow you to get the chat ID, visitor information, session, duration, agent names, etc. using the objects available. 

    Let us know if you have further questions or concerns! 

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  • shamshad Ahamad
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    Is there any way to achieve it through javascript code?

    On this link there is only PHP call in form of cUrl
    Please share me some code or logic to achieve it?

     

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  • Tiann Nelson-Luck
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    Hi Shamshad,

    I, unfortunately, don't have knowledge concerning specifics of JS that would accomplish that! The API is where that information is passed and, depending on your access to the API for the web application in question, that is where you'd create the integration. 

    If you're simply looking to put the widget on an external site, you can take the widget code from the account and paste it in the footer .php of header file of the website! 

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